Hotel Policy

Hotel Policy

Guarantee Policy:

All reservations must be guaranteed by prepayment of a deposit. Reservations will be held until 2:00 a.m. the day after arrival. A deposit equal to one night's stay will be charged at the time of reservation.

Cancellation and Refund Policy:

For most reservations, our Standard Policy permits cancellations without penalty until 7 days prior to 3:00 p.m. of the scheduled arrival day. Cancellations that occur after that time will be charged one night’s room and tax. Please note, however, that there may be stricter cancellation rules for special rates and special events. Please refer to your reservation details or call the hotel with any cancellation-related questions.

Attempting to modify a reservation within the 7 day cancellation period will be considered a cancellation and re-booking.

Terms & Conditions:

Check-in starts at 3:00 p.m. Check-out before 11:00 a.m. Property is completely non-smoking. The Collector is an adults only facility; we ask that all guests be 16 years of age or older.

Parking:

Valet parking is included in the $35/night Amenity Fee.

Pet Policy:

No pets are permitted on the property. Only service animals as defined under the Americans with Disabilities Act (ADA) are permitted and must be under the handler's control at all times. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA, and we do not allow these on-premises.

Guests violating this policy will be charged a minimum $250 cleaning fee and asked to leave the property. Our team follows the ADA guidelines described in the ADA 2010 Revised Requirements: Service Animals.

Amenity Fee:

Our amenity fee is $35 per night and includes:

  • Valet Parking
  • Property History Tours (3x/week)
  • Outdoor Movies (weather permitting)
  • Daily European Continental Breakfast
  • WiFi
  • Heated Pool Access
  • Turndown Service Upon Request
  • Bicycles
  • Lawn Games
  • Access To Online Magazines & Newspapers
  • Afternoon Snacks
  • Still and sparkling filtered water available in The Lobby. Reusable, recyclable bottles are available from the front desk.