Hotel Policy

Hotel Policy

Guarantee Policy:

All reservations must be guaranteed either by valid credit card or by prepayment of a deposit. Reservations will be held until 2:00 a.m. the day after arrival. 

A deposit equal to one night's stay will be charged at the time of reservation for stays from November 20, 2020 to January 2, 2021.

Cancellation and Refund Policy:

For most reservations, our Standard Policy permits cancellations without penalty until 72 hours prior to 3:00 p.m. of the scheduled arrival day. Cancellations that occur after that time will be charged one night’s room and tax. Please note, however, that there may be stricter cancellation rules for special rates and special events. Please refer to your reservation details or call the hotel with any cancellation-related questions.

Changes to reservations are considered cancellations and re-bookings.

Pet Policy:

Dogs up to 35 lbs are allowed on property.

The Collector offers a limited number of pet-friendly rooms for our guests, for an additional $75 per dog, per stay plus a refundable $250 deposit. You must call the hotel directly to make a reservation for a pet-friendly room.

Terms & Conditions:

Check-in after 3:00 p.m. Check-out before 11:00 a.m. Property is completely non-smoking. The Collector is an adults only facility; we ask that all guests be 16 years of age or older.

Additional Charges:

Parking: Valet parking included in $35/night Amenity Fee

Amenity Fee: $35 per day (This fee includes a European Continental Breakfast served from 7AM – 10AM daily. Breakfast includes freshly baked breakfast pastries, fresh sliced fruit and berries, assorted cereals, yogurt, smoked salmon, prosciutto, brie cheese, coffee, decaffeinated coffee and tea. Valet parking, property history tours (3x week), wifi, heated pool access, turndown service upon request, bicycles, lawn games, access to online magazines & newspapers, and afternoon snacks and bottled spring water are also included.)

Experience Nights of Lights

By golf cart or by sea on a boat tour.
You’re Our Top Priority - find out what we are doing to keep you safe, plus learn more about our flexible cancellation.