Accessibility & Features

At The Collector Luxury Inn & Gardens, we are dedicated to providing exceptional service to all of our guests, including individuals with disabilities. We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website and endeavor for all of our guests and patrons with disabilities to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of the premises of our property.

Property Accessibility Features:

  • Accessible guest rooms with mobility features with entry or passage doors that provide 32" of clear width
  • Accessible parking spaces for cars in the self-parking facility
  • Accessible public entrance
  • Accessible route from the accessible public entrance to the Accessible guest rooms
  • Accessible route from the accessible public entrance to the registration area
  • Accessible route from the accessible public entrance to the swimming pool
  • Accessible swimming pool
  • Accessible transportation with advance notice
  • Assistive listening devices for meetings upon request
  • Valet only parking
  • Van-accessible parking the self-parking facility
  • Alarms - Audible
  • Bathroom doors at least 32 inches wide
  • Grab bars in bathroom
  • Level or ramp entrance into the building
  • Lowered emergency evacuation instructions
  • Public Areas/Facilities accessible for physically challenged
  • Service support animals welcome
  • Strobe alarms
  • Visual alarms for hearing impaired in hallways
  • Visual alarms for hearing impaired in public areas
  • Wheelchair ramp for lobby/reception access

Room Accessibility Features:

Please visit our Rooms Page for more details on individual room accommodations and accessibility features, or you may call 904-209-5800 and inquire with the general manager of the hotel.


Website Accessibility:

The Collector Luxury Inn & Gardens is also committed to providing a digitally accessible website to the widest possible audience, regardless of technology or ability. We aim to comply with Section 508 and WCAG 2.0 accessibility standards up to level AA. In addition, we are actively working to assess and improve the usability and accessibility of our website. Please be aware that our efforts are ongoing.

Contact

If you experience any difficulty accessing or navigating our website or have any accessibility-related questions or comments, we are here for you. Please do not hesitate to contact us: 

By Email: info@thecollectorinn.com
By Phone: 904-209-5800
By Mail: 149 Cordova Street, St. Augustine, FL 32084